Open Avaya Cloud Office Web/Desktop Client, https://app.cloudoffice.avaya.com, on Chrome sign in with your RCRG email and password you created for the portal. Once opened, click…

Open Avaya Cloud Office Web/Desktop Client, https://app.cloudoffice.avaya.com, on Chrome sign in with your RCRG email and password you created for the portal. Once the client…

When you get your invite email to set up your portal access. It will ask you to create a password that needs to be 8…

On an active call on your physical phone, press the Transfer soft key here: 2. Dial the extension you would like to transfer the call…

On the physical phone below the keypad there are keys – and + 2. Here you can choose the volume level for the ringer.

Open a tab in your web browser (Chrome, Edge or Firefox). Navigate to this address: https://app.cloudoffice.avaya.com/ Keep this open during your shift, as all calls…