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How to Program Buttons on the Front of the Phone

Feb 9, 2024

Open Avaya Cloud Office Web/Desktop Client, https://service.cloudoffice.avaya.com/, on Chrome sign in with your RCRG email and password you created for the portal. Once the client…

How to Customize Hold Music on Web/Desktop Client

Feb 9, 2024

Open Avaya Cloud Office Web/Desktop Client, https://app.cloudoffice.avaya.com, on Chrome sign in with your RCRG email and password you created for the portal. Once the client…

How to Put a Phone Call on Hold

Feb 9, 2024

Dial on the keypad of the physical phone or on a call. If you need to place the call on hold press the soft key…

How to Put Your Phone into Do Not Disturb

Feb 9, 2024

On the physical phone press the 3 lines button seen here: 2. Once here you will press Features. Scroll down with the circular button in…

How to Record a Call on the Physical Phone

Feb 9, 2024

Make phone calls on the physical phone. Once all is made, when you are ready to record call press * 9. An announcement “This call…

How to Record a Call on the Web/Desktop Client

Feb 9, 2024

Open Avaya Cloud Office Web/Desktop Client, https://app.cloudoffice.avaya.com, on Chrome sign in with your RCRG email and password you created for the portal. Once the client…