Category: Training

Once here click on Presence, here is where you will see:

Click on Hold Music. Custom is where you can upload an .MP3 or .Wav file that callers will hear when placed on hold. After you have chosen a sound it

This will place your current call on hold, where they will hear either default music or customize. (Please refer to “Customize Hold Music” document)

2. Once here you will press Features.

How to download records please refer to the document “How to Record a Call on Web/Desktop Client”

Here you have options under the 3 dots/ more, where you can fax, download, delete, or block/report.

Then go to phones, where you will be directed to here.

Here go to ringtones and you can choose from a variety of standard tones provided by Avaya.

2. Dial the extension you would like to transfer the call too. How to Transfer a Call to Extension on Desktop/Web Client 3. Click transfer and and dial the extension